Returns & Refund Policy

Please check your order as soon as you receive it, if your traybake is damaged, please contact us at beverly.hams@tiscali.com as soon as possible. Please ensure you include your order number (found on your delivery note) in all correspondence.

In the unlikely event you need to return or require a refund for your traybake, we offer a 24 hours return and refund policy. Returns are only accepted if the item has not been touched or mistreated, we ask the item is returned in the original packaging. Refunds are only provided with proof of why you have requested a refund.

The return and refund period will automatically expire 24 hours from the day on which you receive your order. Unfortunately, we cannot cover the cost of returns or accept responsibility for goods damaged in transit due to negligent packaging.

Unauthorised returns or may be returned to the sender. Returns received outside of the 24 hours will be subject to review.

Local returns procedure

If you are returning a product from within the UK, please contact us via email to obtain a returns number.

Contact Email: beverly.hams@tiscali.com

Using your returns number, please note the number within the package and return the to the address below:

You are advised to keep the tracking receipt for your return as we cannot reimburse you should the package go missing without it

Send returns to:

Returns Department
A piece of cake by Bev
Sundown
Wiltshire